24/7 Emergency Garage Door & Gate Repair

When a garage door fails unexpectedly, it rarely picks a convenient time. Springs snap at six in the morning when you need to get to work. Cables fray on a Saturday evening when you are trying to park after a long day. A door jumps its track during a rainstorm and leaves your garage — and everything inside it — wide open to the elements and anyone walking by. These are the calls we built our emergency service around.

At Integrity Garage Doors & Gates, we have been handling emergency garage door and gate repair calls across the Bay Area since 2009. Our trucks are stocked, our technicians are experienced, and our phone is answered around the clock. When you call us with an emergency, you talk to a real person who can get a tech rolling to your location — not a voicemail, not a call center reading from a script.

Common Garage Door Emergencies

Not every garage door problem is an emergency, but some situations absolutely demand immediate attention. Here are the most common scenarios we respond to after hours and on weekends:

Broken spring with your car trapped inside. This is the number-one emergency call we receive. A torsion spring snaps — usually with a loud bang that sounds like a gunshot — and the door becomes far too heavy to lift manually. If your vehicle is inside the garage and you need it to get to work or pick up your kids, you are stuck until the spring is replaced. We carry the most common spring sizes on every truck, so we can have your door operational and your car free in a single visit.

Door off track. When a garage door jumps its track, it can jam in a partially open or partially closed position. Sometimes it happens because a roller snapped. Sometimes a cable broke and the door dropped unevenly. Either way, the door is not going anywhere on its own, and forcing it will bend the tracks and make the repair significantly more expensive. A door stuck partially open is also a major security concern — it is essentially an invitation for anyone to walk in.

Snapped cable. Lift cables carry the full weight of your garage door in partnership with the springs. When one snaps, the door drops unevenly, often jamming at an angle. This is dangerous — a 150-to-400-pound door hanging at a slant with one cable can come crashing down if the remaining cable gives out. We treat snapped cables as priority emergencies and respond accordingly.

Door won't close — security risk. If your garage door opens but refuses to close, your home is exposed. This is especially critical at night or if you are leaving town. The cause might be a sensor misalignment, a stripped gear in the opener, or a broken torsion spring that still has enough tension to lift the door up but cannot control it coming down. Whatever the root cause, we understand that a garage door stuck in the open position is not something that can wait until Monday morning.

Opener failure at night. Your garage door opener is the thing you never think about until it stops working — usually when you are pulling into the driveway at 10 PM and the remote does nothing. Opener failures can be caused by burned-out motors, stripped gears, fried circuit boards, or something as simple as a power surge that knocked out the logic board. Our technicians diagnose opener problems on site and carry replacement parts for all major brands, including LiftMaster, Chamberlain, Genie, and Linear.

What to Do Before We Arrive

We know that a garage door emergency can feel stressful, especially if you are locked in or locked out, or if the door is stuck in a position that compromises your home's security. Here are a few things you can do while you wait for our technician to arrive:

Pull the emergency release. Every garage door opener has a red emergency release cord hanging from the opener rail. Pulling this cord disconnects the door from the opener carriage, allowing you to attempt to move the door manually. If a spring is broken, the door will be extremely heavy — do not try to force it. But if the problem is with the opener itself and the springs are intact, pulling the emergency release may allow you to open or close the door by hand until we arrive.

Secure the area. If the door is stuck partway open, do what you can to secure the opening. Move valuables out of sight. If you have a secondary door into the garage from inside the house, lock it. If the door is jammed at an angle, keep children and pets away from it — a door under tension can shift unexpectedly.

Do not force the door. This is the most important thing we can tell you. When a garage door is jammed, off track, or has a broken spring, it might seem logical to try to muscle it into a better position. Do not. Forcing a door with a broken spring can cause the door to come crashing down. Forcing a door off its track can bend the track rails, damage panels, and turn a $300 repair into a $1,500 replacement. Call us, tell us what happened, and let us handle it safely.

Our Emergency Response

Response time. For most locations in the Bay Area, our typical emergency response time is 60 to 90 minutes. We are based in Hayward, so East Bay cities — Hayward, Oakland, Fremont, San Leandro, Castro Valley, Union City — tend to see even faster arrival times. For locations further out in San Francisco, San Jose, or Concord, response times may be slightly longer depending on traffic and time of day. When you call, we will give you an honest estimate of when to expect us. If we cannot get to you within a reasonable window, we will tell you that upfront rather than keep you waiting.

What the technician brings. Our emergency trucks are fully stocked with the parts needed to resolve the most common garage door failures in a single visit. That includes torsion springs in the most popular sizes, extension springs, lift cables, rollers, hinges, brackets, bottom seals, and opener components including circuit boards, gears, and capacitors. We also carry a full set of hand tools, cordless power tools, and safety equipment. The goal is to diagnose the problem and fix it on the spot — not make a trip out just to tell you we need to order a part and come back next week.

How we diagnose in the field. When our technician arrives, the first thing they do is a visual safety assessment. They look at the door position, check the condition of the springs, cables, and tracks, and identify any immediate hazards. Then they run through a systematic diagnostic — testing the opener, checking the balance of the door, inspecting the hardware, and identifying the root cause of the failure. Before we touch anything, we explain what we found, what needs to be fixed, and exactly what it will cost. You approve the price before we start working.

No Markup Emergency Pricing

This is the part that surprises most people, because it is not how the industry typically works. Many garage door companies advertise "24/7 emergency service" but bury the surcharge in the fine print. You call at 9 PM, they show up at 10 PM, and suddenly the spring replacement that costs $608 during business hours is $900 because of an "after-hours fee" or "emergency service charge." Some companies tack on trip charges, overtime labor rates, or vaguely defined "diagnostic fees" that only seem to appear on the weekend.

We do not do any of that. At Integrity Garage Doors & Gates, the price is the price, regardless of when you call. A spring replacement costs the same at 2 AM on a Sunday as it does at 10 AM on a Tuesday. We do not charge trip fees. We do not charge diagnostic fees. We do not pad the bill because you called outside of business hours. The reason is simple: if your garage door breaks at midnight, that is not your fault, and we are not going to punish you for it.

We have seen too many homeowners get burned by bait-and-switch emergency pricing from other companies. A lowball quote on the phone turns into a much larger bill once the technician is in your garage and the door is in pieces. That is not how we operate. When our tech gives you a price, that is the final number. No surprises, no add-ons, no "well, while we're here we noticed this other thing." Honest pricing is not a marketing slogan for us — it is literally in our company name.

Safety First — Why You Should Not Attempt Emergency Repairs Yourself

We understand the temptation. Your garage door is broken, it is late, and you are thinking about watching a YouTube video and handling it yourself. We are going to be straight with you: garage door emergency repairs are genuinely dangerous for someone without training and the right tools.

Torsion springs are under an enormous amount of stored energy — enough to lift a 200-to-400-pound door repeatedly, thousands of times. A spring that lets go unexpectedly during an amateur repair attempt can cause catastrophic injuries. Hospitals across the country see garage door spring injuries every year, including broken bones, deep lacerations, and worse. This is not a scare tactic. This is the reality of working with high-tension hardware without the proper winding bars, safety glasses, and experience to know what you are doing.

Cables under tension are equally hazardous. A lift cable that snaps while you are working near it acts like a steel whip. Doors that are off track and being held in place by friction alone can drop without warning. And garage door openers involve electrical components that pose shock risks if you do not know where the power disconnects are.

The bottom line: a professional emergency repair call costs the same whether you call us first or call us after you have made the situation worse by trying to fix it yourself. Save yourself the risk, the frustration, and the potential for a bigger repair bill. Call us, let us handle it, and keep your hands and fingers intact.

Emergency Gate Service

Everything we have described above applies equally to gate emergencies. We service all types of residential and commercial gates — swing gates, slide gates, cantilever gates, and overhead gates — and our emergency response covers gate failures just as comprehensively as garage door failures.

Common gate emergencies we handle include motors that burn out and leave the gate stuck open or closed, gates that have jumped their track or come off their hinges, access control systems that fail and lock residents in or out, and storm damage that bends gate frames or knocks posts out of alignment. A gate stuck in the open position is a security issue for the entire property, not just one garage bay, and we treat it with the same urgency.

Our technicians carry gate motor components, replacement wheels and rollers, track hardware, and the tools needed to work on swing arm operators, slide gate motors, and chain-driven systems. If your gate emergency involves an access control or intercom system, we can diagnose the issue and determine whether it is a motor problem, a wiring issue, or a control board failure — and we will explain everything before we start any repair work.

Whether it is a residential driveway gate that will not open for your morning commute or a commercial parking structure gate that is blocking tenants, call us at (888) 485-6995 and we will get a technician to your location as quickly as possible.