Privacy Policy

Last Updated: March 19, 2026

Integrity Garage Doors & Gates ("we," "us," or "our") operates the website integritygd.com and provides garage door and gate services throughout the San Francisco Bay Area. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, contact us by phone, submit a form, or use our services.

Information We Collect

We may collect the following types of personal information:

• Contact information: Name, phone number, email address, and service address that you provide when calling us, submitting our contact form, or requesting a free estimate.
• Phone numbers from calls: When you call our business, your phone number is captured through our phone system. This number may be used to send service-related text messages as described in our SMS Terms above.
• Service information: Details about your garage door or gate issue, property type, and service history with our company.
• Website usage data: Information collected automatically through Google Analytics, including pages visited, time spent on pages, referring website, browser type, device type, and approximate geographic location (city-level).
• Communication records: Records of phone calls, text messages, and emails exchanged between you and our team for service coordination and quality assurance.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing services: To schedule appointments, dispatch technicians, perform garage door and gate repairs or installations, and communicate with you about your service.
• Service follow-up: To follow up after a completed job to ensure your satisfaction and address any concerns.
• Improving our website: To analyze website traffic patterns through Google Analytics so we can improve the user experience and content of our website.
• Business operations: To maintain records for warranty purposes, invoicing, and legal compliance.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We will never share your contact information with other companies for their marketing purposes.

We may share limited information with the following service providers who assist us in operating our business:

• Google Analytics: Website usage data is processed by Google to help us understand how visitors use our site. Google Analytics data is anonymized and does not include your name, phone number, or email address.
• Cloudflare: Our website is hosted on Cloudflare, which may process technical data such as IP addresses for security and performance purposes.
• Twilio: We use Twilio to send service-related text messages. Your phone number is shared with Twilio solely for the purpose of delivering SMS messages.

We may also disclose your information if required by law, court order, or government regulation, or if necessary to protect the rights, property, or safety of our company or others.

Cookies and Tracking Technologies

Our website uses the following cookies and tracking technologies:

• Google Analytics (GA4): We use Google Analytics 4 to collect anonymized website usage data, including page views, session duration, traffic sources, and general geographic location. Google Analytics uses cookies to distinguish unique visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Essential cookies: Basic cookies that are necessary for the website to function properly, such as remembering your preferences during a browsing session.

We do not use advertising cookies, retargeting pixels, or any third-party tracking for ad purposes on our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Contact and service information: Retained for the duration of any applicable warranty period, plus an additional period as required for business records and legal compliance (typically up to 7 years).
• SMS consent and phone numbers: Your phone number and SMS opt-in/opt-out status are retained for as long as you have an active service relationship with us. If you opt out of SMS by texting STOP, your opt-out preference is retained indefinitely to ensure we do not message you again. Phone numbers with no service activity are purged after 18 months.
• Text message records: SMS message logs (including message content, timestamps, and delivery status) are retained for up to 3 years for compliance, quality assurance, and dispute resolution purposes, then permanently deleted.
• Phone call records: Call records are retained for up to 3 years for quality assurance and dispute resolution purposes.
• Website analytics data: Google Analytics data is retained for 14 months, after which it is automatically deleted.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS encryption, and we limit access to personal information to employees and service providers who need it to perform their duties.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions allowed by law.
• Right to opt out of sale: We do not sell your personal information. As such, there is no need to opt out, but we affirm this right nonetheless.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will receive the same quality of service regardless of whether you exercise your privacy rights.

To exercise any of these rights, please contact us using the information provided below. We will verify your identity before processing your request and respond within 45 days as required by law.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:

• Integrity Garage Doors & Gates
• 23978 Clawiter Rd, Hayward, CA 94545
• Phone: (888) 485-6995
• Email: help@integritygd.com
• Website: integritygd.com